Returns, refunds and cancellation

CONSUMER CANCELLATION AND RETURNS
For standard goods bought online, you may cancel without giving a reason by telling us within 14 days after receiving them. You then have 14 days to return them. Email or write to us using the details above; the optional cancellation form below can be used. Returns come back to Shop Worktops, not directly to our supplier. Contact us for the correct return address and transport instructions. We handle any onward return to our supplier; this does not delay your statutory refund rights. Your right to cancel does not depend on using our form or receiving permission.
For a change-of-mind return, you are responsible for arranging suitable transport back to Shop Worktops and paying your chosen courier's actual charges. Return transport charges vary according to the size, weight and number of items, the collection location and your chosen courier. Obtain the actual charge directly from your courier before booking. Contact Shop Worktops for the correct return address and handling instructions.
We refund eligible returns to the original payment method within 14 days of receiving the goods back or evidence they were sent back, whichever is earlier. For a full cancellation, we refund the standard outward delivery charge; an optional delivery upgrade is not refundable. You may inspect goods as you would in a shop. We may reduce the refund for loss of value caused by handling beyond what is needed to establish their nature, characteristics and functioning. We do not replace a refund entitlement with store credit or charge a cancellation administration fee.
The change-of-mind cancellation right does not apply to goods genuinely made to your specifications or clearly personalised, including bespoke worktops cut to your approved measurements. This does not remove your rights if goods are faulty, misdescribed or not supplied as agreed. A standard catalogue size is not treated as bespoke merely because it was ordered for you.

FAULTS, DAMAGE AND COMPLAINTS
Please inspect goods on delivery and contact us promptly with your order number and photographs of any damage. A request to report damage promptly does not reduce your statutory rights. If goods are faulty or misdescribed, we will provide the remedies required by consumer law, including a refund, repair or replacement where applicable, and cover reasonable agreed return costs. Contact Shop Worktops directly; your contract is with us. These terms do not exclude liability that cannot lawfully be excluded or prevent consumers using courts available to them under applicable law.

OPTIONAL CANCELLATION FORM
To: The Admiral Network Limited, trading as Shop Worktops, Office 1, 527 Wilbraham Road, Chorlton, Manchester, M21 0UF; info@shopworktops.com.
I/We give notice that I/we cancel my/our contract for these goods:
Order number:
Goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):