Refund & Returns Policy
Returns Authorization
Products supplied in accordance with the Contract cannot be returned without our prior written authorisation. Duly authorised returns shall be sent to our premises at your expense.
How to Cancel Your Order
If you would like to cancel an order before the Products have been dispatched, please contact us at the earliest opportunity by doing one of the following:
Phone or Email
- Call customer services on 0345 163 2182
- Email us at info@shopworktops.com
Please provide your:
- Name
- Home address
- Order details
- Phone number (if available)
- Email address (if available)
If you have not received a confirmation of receipt regarding your request to end the contract within a reasonable period of time, please contact us to ensure that we have received your request.
Refund Process
If, in our absolute discretion, we agree to cancel your order, the total value of the order will then be kept on account/customer record for ease of use against your next order.
Important Note: If you would like to cancel your order and it has already been routed (from 12pm the day before delivery), there will be a £40+VAT cancellation fee.
Faulty or Misdescribed Products
If you have returned the Products to us because they are faulty or mis-described, we will, at our option, either:
- Offer replacement Products, or
- Credit your account/customer record with the value of the returned Products for use against a future order
This will be your sole remedy in respect of the faulty or misdescribed Products.